To open an account, go to the registration page - https://luckybet.lv/en/registr..
Follow the instructions below and enter your personal details, as well as a proof of identity (passport or ID card) which will need to be photographed and attached to your player profile.

Please make sure that the details you provide are correct! Please note that each player is only allowed one account.

What if I have forgotten my password?

If you have forgotten your password, click on - Forgot your password? Enter your email address and a link will be sent to you to reset your password. Follow the instructions below to reset your password.

Account Verification

Why do I need to verify my account and attach documents?

SIA "luckybet.lv" operates in accordance with the requirements of the Law on Prevention of Proceeds of Crime, Terrorism and Proliferation Financing as well as Directive 2018/843 of the European Parliament and of the Council.
Due to this, SIA "luckybet.lv" is obliged to verify its customers and to conduct customer data research.

Which account verification documents are valid?

Passport - take a photo of your passport so that your personal details are clearly visible. ID card - take a photo of your ID card so that your personal details are clearly visible.

Payment cards and IBAN proof
You need to upload a screenshot or PDF file from Online Banking showing your name, account number (IBAN) and card number and a payment order showing that you have made a payment to your luckybet.lv account.

Costs and contributions.

When will I receive my payout?

Withdrawals are confirmed and made several times a day. However, the time it takes to receive a withdrawal depends on your bank.
Please remember that withdrawals can only be made to your bank account.

What is the minimum and maximum withdrawal amount?

The minimum withdrawal amount is €10 and the maximum is €10000.

Can I make a deposit to my player account from another person's account/card?

You can only make a deposit to your player profile from a card/account that belongs to you. You are also not allowed to deposit into another person's player profile.

What is the minimum contribution amount?

The minimum amount you can deposit into your player account is - 10 EUR.

How do I close my player profile?

If you wish to close your player profile, please contact us by email - support@luckybet.lv or by phone - +371 28133333. Please note that we have the right to deny you access to LUCKYBET.LV services only if you wish to place yourself on the self-refusal list via the website - https://registrs.iaui.gov.lv.

How can I contact Luckybet.lv for any other matter?

Our customer service team will be happy to help and advise you every day Monday-Thursday from 10:00 till 11:00, from 12:00 till 17:00 and from 18:00 till 23:00, Friday from 10:00 till 23:00, Saturday from 11:00 till 23:00, Sunday from 11:00 till 18:00 - support@luckybet.lv or by phone – +371 28133333

How can I get information about bonuses and news?

Information about current bonuses is sent out via various forms of communication. To receive information about current LUCKYBET.lv bonuses and promotions, please log in to your player profile and select the most convenient way to receive notifications under my profile-notifications.

How long will it take for the new limits to take effect?

Please note that the limit reductions take effect immediately, but if you wish to increase the limits they will take effect after 7 days.

Are my documents safe with you?

All documents submitted by clients are stored on a secure server with restricted access.